Shipping policy
Shipping Policy
Thank you for shopping with TaigePets. We are committed to processing and shipping your order as quickly and carefully as possible.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotions, or holidays, processing times may be slightly longer.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
Please allow some time for the tracking information to update after the carrier receives the package.
Shipping Time
Estimated delivery times may vary depending on your location, shipping method, carrier service, and other factors outside of our control.
Delivery delays may occasionally occur due to weather, customs processing, carrier delays, holidays, or high order volume.
Shipping Address
Please make sure your shipping address is correct before placing your order.
TaigePets is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at info@taigepets.com.
Lost, Delayed, or Missing Packages
If your package is delayed, lost, or marked as delivered but you have not received it, please contact the shipping carrier first for the latest delivery information.
You may also contact us at info@taigepets.com with your order number, and we will do our best to assist you.
Damaged Packages
If your order arrives damaged, please contact us immediately at info@taigepets.com.
Please include your order number, a description of the issue, and photos or videos of the damaged item and packaging so we can review the case and help make it right.
International Shipping
International orders may be subject to customs duties, taxes, import fees, or other charges depending on the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated at checkout.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Email: info@taigepets.com
Phone: +1 (909) 688-6618
